Delivery/Returns

Delivery

We offer free delivery with all UK orders. Items will be sent using myHermes Courier and should arrive between 3-5 working days after despatch. 

If you are from outside the UK then please purchase our digital file only option or alternatively, email us at adventures@ducksallinarow.co.uk to discuss postage options. 

Christmas

Our designs can take up to 4 weeks from placing your order to receiving them. For delivery in time for Christmas, we recommend placing your order by Friday 15th November to also allow for postage delays. Please specify in the notes section upon checkout that your item is for Christmas delivery. 

Returns & Refunds

We cannot accept returns on our personalised illustrations but all designs will be approved by you prior to despatch. However, if your item is damaged/faulty on arrival then do get in touch and we will be happy to replace it for you.